Frequently Asked Questions
Below are answers to some of the questions we find you ask us the most.
If there is a question you can’t find the answer below to please give us a call or email & we can help you out!
GENERAL
Yes! Gift vouchers are available at any dollar value of your choice. Each gift voucher will have a unique code with it which is essential to have on the day of your appointment. Vouchers are valid for 12 months and can be redeemed in salon for treatments or products.
Please note - gift vouchers purchased on the Online Store can only be used in the Online Store. Gift vouchers purchased in salon can only be used in salon.
We accept Eftpos, Visa & Mastercard, along with cash. GST receipts can be emailed to you on request. We also have LAYBUY which can be used in salon to pay for treatments & products, we recommend you create an account with LayBuy before you come up to reception to pay.
Yes we do, at your first appointment we will give you a loyalty card - it's your responsibility to keep & look after the card (like a coffee loyalty card).
You will get a stamp per VISIT, on your 5th visit you get 20% off and on your 10th visit you'll get 30% off.
Please be aware if you're having multiple treatments when you're due to receive your 20% or 30% discount, this will be taken off the most expensive treatment - not the total.
If you have limited flexibility we recommend you book your appointment at least 10 days in advance to get your preferred day/time, this also applies if you are wanting to book with a specific therapist.
Please be aware that our "after business hours" appointments (5pm to 7pm) generally book up at least a week in advance.
We do recommend that you re-book your next appointment before you the salon.
We do have a cancellation list for last minute appointment changes so you can always give us a call and we’ll try our best to fit you in.
In short yes we do. We are generally fully booked in advance, however last minute cancelations or rescheduling means that we do have space for walk ins occasionally. Please feel free to give us a call on 03-4287825 to see if we have anything available same day.
You can either call or email us to move your appointment or you can do so by finding your booking confirmation email (you will only have one of these if you either booked online or if we have your email address on file). In that email is a link called "change appointment" and you can reschedule your appointment online.
Please note, you need to give us a minimum of 24 hours notice to ensure you aren't charged.
We do have a strict 24 hour cancelation policy, that would mean you'd lose your deposit if canceling with less than 24 hours notice. However, if we are able to fill your appointment space with another client, we will apply your deposit as a credit to your account with us and it can be used towards your next treatment.
If you are giving us more than 24 hour notice you can choose to either have your deposit refunded to your credit card or have it applied as an account credit to put towards your next appointment with us.
Yes, all of our beauty therapists are trained professionally and hold certificates. You can read more about your beauty therapist HERE
Hygiene always has and always will be a top priority for us. We sanitise and disinfect every tool that comes into contact with each client, all our tools operate on a "single use" policy before going through a full sanitising & disinfecting process. You can watch a short video HERE to see what else we do to maintain a high level of cleanliness in the salon.
NAILS
We offer free repairs within the first 5 days of your appointment with us. After this time it's $5 - $20 for repairs depending on what type of product you have on your nails.
If you chip a nail within the first 5 days it's important you contact us within those first 5 days. You can either ring, email, Facebook chat or Instagram DM us, a quick message with a photo of your nail and we will organise to get you back in to get it repaired.
It is advised to take care of your nails especially when doing household chores such as washing up, gardening or cleaning. Please try to wear gloves to protect the nail and polish.
If you are having longer nails it is important to take extra care when doing things such as lifting, opening cans/boxes etc.
Ensure you wash your hands after being in contact with chlorine or insect repellent.
Avoid intense heat in the first 24 hours after your manicure (e.g. saunas, spa pools, sunbeds etc).
Use cuticle oil daily to keep your nails nourished, to stimulate growth and avoid lifting.
Remember your nails are jewels not tools!
It's important to keep in mind that the nature of some professions will shorten the life of your manicure. If your hands are often wet, being sanitised, dirty etc - this will likely mean you won't get as long out of your manicure.
Please rebook in your manicure appointments regularly, this will keep your nails in good condition and shape allowing them to regrow better. We also offer a nail strengthening treatment (IBX) at EVE Beauty which is aimed at strengthening weak nails. This can be applied underneath any type of polish during your manicure appointment and takes only an extra 15 minutes to do.
You can learn more about the IBX nail treatment HERE
Click HERE to read an in-depth article about these 4 different nail services to help you decide what option is best for you.
MAKEUP
Please arrive to your makeup appointment at EVE Beauty with a fresh face. Please remove all of your makeup before you arrive, it is optional for you to apply your own moisturiser, however we will also do this for you at the start of your appointment.
Please be aware we allow 1 hour for makeup, if you arrive to your appointment with makeup on - the time it takes to remove your makeup will come out of this time allocation. Please come with a bare face to ensure you leave with the best possible complete look :)
Yes absolutely! We do suggest you begin looking through pinterest or other social media outlets and finding several makeup photos that you like. We will create a look based on what you like that will fit you, your skin type and the occasion that day.
As long as you're not touching or rubbing your face, makeup will last you all day without needing any touch ups with the exception of lips due to drinking and eating etc.
We use only the best products in which we have personally experienced their quality. Key brands that we have in our kits are MAC Cosmetics, Laura Mercier, Tarte, Anastasia Beverly Hills, Scott Barnes, Colour Pop Cosmetics, Curtis Collection, L.A. Girl & more. Other brands are always added through time as well.
In our opinion, false eyelashes complete a full makeup look. It is the finishing touch that adds that extra sparkle to any look whether it be natural or glam. If you wear lash extensions, you may opt out of having additional false lashes applied. There is also no additional cost of having false eyelashes applied, it is all included!
We can either use strip lashes or custom build your lashes with individual clusters, whatever you'd prefer. We generally opt for using individuals as we find most people find them more comfortable to wear than strip lashes.
We do offer bridal trials and would highly recommend it! In the trial we can discuss and sample out the makeup look you’ve chosen and are able to tweak it to fit you and make any changes if necessary. With trials, it will also allow you to wear the makeup for the day to see how it feels and holds for you personally in preparation for your wedding day. Then come the day of your wedding, you can feel more relaxed with the look nailed down already!
Please feel free to bring your own lipstick if you have a specific colour you know you would like to wear on the day. However, we do have a selection of lipsticks at EVE Beauty available to purchase after your makeup appointment to have with you for the day.
SPRAY TANNING
We have written an in depth blog post that will answer all your questions in regards to prepping your skin and caring for your tan. You can read it HERE
If you’re getting your tan for a special occasion we recommend you get it done 1 to 2 days before the event. Your tan will last 7 to 10 days depending on your skin type & how you care for it.
No. We use tans with a chocolate, violet or green base. Your beauty therapist is trained to choose the right coloured tan to best suit your skin tone & depth of tan you want to achieve
No, you will not ruin your tan. What you have smudged is just the bronzing agent in the tan (allows us to see where we have/haven't tanned), which is what you will be washing off. Your tan is still developing, even after your first shower.
Our tans include natural and organic ingredients. There is no such thing as a truly "natural" fake tan. Our tans are alcohol free, paraben free, vegan and hypo-allergenic.
Don't worry, we haven't ripped you off :) what you have washed off in the shower is the bronzing agent in the tan (allows us to see where we have/haven't tanned). The actual tan will continue to develop over the next 6 to 8 hours.
We offer two different types of tan:
- "rapid" which is a darker tan and you can shower after 2 hours.
- "evo" tans where you can pick, 2 hours for light, 4 hours for medium & 6 hours for dark.
Your beauty therapist will discuss with you what the best option is for you along with any time constraints you may have in regards to showering after your tan
In short, the answer is no - we do not recommend it. You want to leave at least 24 hours between waxing & tanning to ensure your hair follicle has closed so you aren't left looking "spotty" after your spray tan.
Bring with you a spare change of clothing including something loose and dark to prevent any rubbing. Avoid wearing socks or tight shoes and if possible wear flip-flops for the developing period. For females - if you can go without a bra afterward for a couple of hours, amazing!
WAXING
After your wax you want to keep that area clean!
Wait 24 hours before using any deodorant, make up, body sprays or lotions.
Wear clean and loose fitting clothes for the first 24 hours after
Make sure you are exfoliating at least 3 times a week.
Using an ingrown solution spray - we recommend this ONE
No hot baths or showers (cool to lukewarm water only).
No saunas, hot tubs or massages for the first 24 hours after
No tanning for at least 24 hours after
No sport, gym work or other exercise for 24 hours.
Avoid scratching or touching the treated area with unwashed hands.
Avoid swimming in chlorinated pools for 24 hours
Please ensure you read our full waxing prep & care info HERE
When hair is removed by waxing it leaves open hair follicles. Before we wax you, we will cleanse the skin to removal any bacterial from the skin.
Once your waxing is complete what you do with your skin will make or break you getting those little white heads/pimples - which are caused by bacteria getting into the hair follicles while they are still open.
Things to think about to limit these types of pimples are:
- shower the morning of your wax, but not in the evening after your wax (water does have bacteria in it and will cause those pimples)
- don't touch it, for at least 24 hours
- don't apply makeup to the area for at least 24 hours
- have clean clothes to wear after wax (VS sweaty gym clothes)
Hot wax is designed for thicker and course hair, bikini, under arms etc. It has a thicker consistency and is applied against the hair. it is then left to set slightly before removing
Strip wax is a thinner consistency that is applied with the hair. This is either apply with spatula or roller. Strip wax for eyebrows, legs and arms etc and is removed with a fabric strip that is placed over the wax once it's applied to the skin.
Waxing removes the entire hair shaft, right down to the root. Meaning the hair grows back thinner, light and growth slows over time. Where’s shaving the hairs always comes back thick and course as your cutting the hair blunt to the skin.
Unfortunately yes, waxing can be uncomfortable, especially if you are making the switch from shaving to waxing - some areas more so than others.
We recommend taking a panadol an hour before your appointment to help with the pain.
If you're getting a Brazilian wax, we recommend to try not to get it done to close to the arrival of your period as you are much more sensitive!
We recommend a gentle exfoliation before your wax and come with clean skin - avoid coming for a wax straight after the gym or exercising. Please ensure you read our full waxing prep & care info HERE
Yes you can get a Brazilian on your period, but please be aware it will be more sensitive than normal!
Please wear a tampon and let your beauty therapist know. We provide baby wipes for you to freshen up before your wax.
16 years old or with parental consent for those under 16 years old.
Your hair needs to be at least 0.5cm long (approx the length of a grain of rice)
In short, the answer is no - we do not recommend it. You want to leave at least 24 hours between waxing & tanning to ensure your hair follicle has closed so you aren't left looking "spotty" after your spray tan.
Waxing appointments are usually scheduled every 4-6 weeks. If it is your first wax you can reasonably expect your results to last between 3 and 6 weeks with minimal growth in the days and weeks following your appointment. Hair regrowth patterns are part of a cycle and you will notice an improvement in the longevity of your results as you become more consistent with your waxing appointments.
PREGNANCY & KIDS
Most treatments can still be preformed while you are pregnant. Some treatments may hurt more (e.g. Brazilian wax - due to increased blood flow in the area). Some treatments may not produce the same results as usual when your pregnant (e.g. LVL Lash Lift - the change in your hormones can sometimes make it less effective)
If you are pregnant & unsure about getting a treatment please get in touch with us and we can discuss all your options with you.
We will always do our very best to readjust your sitting/lying position for treatments while you're pregnant to ensure you are as comfortable as possible.
While we definitely do allow children in the salon, please be mindful that we aren’t a child care centre and it is not our responsibility to look after your child whilst you're receiving a treatment.
If your child is capable of sitting quietly watching an ipad (or something similar) for the duration of your appointment then they are more than welcome to come along. If you believe your child will cause disruptions to your treatment or other clients in the salon, we ask that you arrange childcare.
Please be aware that we allocate a certain amount of time for every service we offer, if your therapist is booked back to back and your child causes delays during your appointment there is a chance we won't be able to complete your service. You will still be charged full price. This is to make it fair on all our customers.
If you child causes any damage to the salon or product testers you will be charges for this.
LASHES, BROWS & TINTING
Depending on the porosity of your eyebrow hair, tinting can last between 3-6 weeks. Always note that fresh tint will stain the skin. While staining is a bonus for many, the tint washes out from the skin within 2-5 days.
A lash tint will last approx 6 to 8 weeks.
There are a handful of things that can shorten the life of a tint, such as using a lot of oil based products around the eye area on a regular basis, regularly spending time swimming or saunas etc, or if you have particularly oily skin.
Most clients rebook between 4-6 weeks, however depending on personal hair growth this may vary. Generally after 2-3 visits clients will have an idea of required time between appointments.
Don't wear waterproof mascara! This is the number one things that will make for less effective Lash Lift results and shorten the retention of your lash extensions. Removing waterproof mascara requires an oil based product and oil acts as a barrier to lash lifting serums and lash extension glue.
The less eye makeup you can wear to your appointment the better :)
We have outlined the differences of these two services and which option is better for your lifestyle HERE
While just an eyelash tint by itself only takes approximately 15 minutes, an LVL lash lift will take 60 minutes. Longer eyelash appointments such as lash extensions take 90 minutes for classics, 105 minutes for hybrid and 135 minutes for volume lashes
Lash health is incredibly important, and keeping your lashes clean plays a big part in that! For classics you need to keep them dry for the first 24 hours and for hybrids & volumes they need to stay dry for the first 48 hours. After that you should cleanse them daily.
We have a specific Nouveau lash cleaner that we recommend available for purchase. When washing your face be gentle around your eye area and never use products containing oil on your eyelash extensions. You can read more about Lash Extension aftercare HERE
If you are wanting to maintain your lash extensions you will need to book for an infill every 2-3 weeks. Anything longer than 3 weeks you will need to book in for a new set
If you are new to tinting, whether it be brows or lashes we do require you to do a patch test with us 24 hours before your appointment. However, if you have had tinting or hair-colouring before you will not need to do this.
For most, using a form of conditioning brow serum is a good start to strengthen and encourage growth. We may recommend products including Revitabrow or the Nouveau conditioning serum, which are both stocked at EVE Beauty or available online HERE
You will end up in a situation where your hairs are at different stages of their growth cycle. This means it will be very hard for you to get a "clean" wax as the shorter hairs won't come out.
We recommend that you don't pluck/tweeze your brows between appointments to ensure you get the best possible results from your waxing treatment